6 days ago
Munich, GermanyEntry Level
Responsibilities
- Investigate and reproduce production issues spanning the product, data, integrations, and workflows.
- Analyze logs, databases, customer examples, and the codebase to identify root causes.
- Own technical customer resolution end-to-end and fix issues directly where possible.
- Communicate with customers to understand problems and ensure they feel supported.
- Design and deploy AI agents that automate customer interactions and accelerate resolution.
- Operate and manage AI agent teams that assist investigations and identify when core engineering input is needed.
- Prepare technical escalation write-ups with reproduction steps and relevant data.
- Document recurring issues, build internal playbooks, and propose product or process improvements.
- Collaborate closely with founders, engineering, and product as the company scales.
Requirements
- At least 1 year of full-stack software engineering experience delivering production-grade code.
- Production experience with React, TypeScript, Python, and PostgreSQL.
- Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
- Experience owning end-to-end technical customer resolution and communicating issues to non-technical stakeholders.
- Experience designing or deploying AI-assisted support workflows or AI agents.
- Comfort with customer-facing work and using user conversations to prioritize fixes.
- Structured, reliable, and people-oriented approach to support.
- Startup or small-team experience collaborating across customers, product, and engineering is a plus.
- German proficiency at B2 level or above and strong English for international collaboration.
- Based in Munich or willing to relocate.
Benefits
- On-site work in Munich, Bavaria, Germany.
- Close in-person collaboration with founders, engineering, and product.
- Visa sponsorship is not available.