2 days ago
Responsibilities
- Set the vision, strategy, operating model, processes, and metrics for Strategic Accounts Solutions Architecture.
- Recruit, lead, coach, develop, and retain a world-class team of senior Solutions Architects.
- Partner with account leaders to develop technical account strategies that deepen relationships, unlock use cases, and drive durable growth.
- Lead complex customer engagements including architecture workshops, executive briefings, solution design, technical evaluations, and critical escalations.
- Advise senior customer executives, product leaders, and engineering leaders on business-critical technical initiatives.
- Partner with Product and Engineering to synthesize customer insights, influence roadmaps, and shape scalable product capabilities.
- Create mechanisms for sharing technical insights, reusable patterns, and field learnings across Stripe.
- Champion AI-enabled ways of working to improve insight generation, solution development, productivity, and customer outcomes.
- Establish a culture of technical excellence, curiosity, accountability, experimentation, and continuous learning.
- Collaborate with Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, and Engineering.
- Represent Stripe in executive forums, customer business reviews, industry events, and strategic engagements.
Requirements
- 6+ years of experience leading technical pre-sales, solutions architecture, sales engineering, or comparable customer-facing architecture teams aligned to strategic, key, or major accounts.
- Demonstrated experience hiring, developing, and leading senior technical talent in a complex, high-growth environment.
- Deep technical fluency and ability to remain hands-on with architectures, APIs, data flows, integration patterns, security and reliability considerations, and emerging technologies.
- Experience partnering directly with senior customer executives, product leaders, and engineering leaders on complex initiatives.
- Demonstrated success connecting technical strategy to account growth, customer outcomes, and long-term partnerships.
- Strong experience partnering with Product and Engineering teams to influence roadmaps, shape requirements, and turn customer insights into product innovation.
- Practical experience using AI tools to improve the quality, speed, or scale of work.
- Strong executive presence, communication skills, judgment, collaboration, and ability to lead through ambiguity.
- Willingness to travel as needed.
- Preferred: experience with payments, financial infrastructure, or the fintech space.
Categories
Solutions Engineering
About Stripe
Stripe builds financial infrastructure for internet businesses, offering APIs and tools for online and in‑person payments, subscriptions, marketplaces/payouts, fraud prevention, identity, tax, issuing, and treasury. It monetizes through per‑transaction fees and SaaS pricing for advanced products. Founded in 2010 and headquartered in South San Francisco, Stripe is privately held and serves companies from startups to large enterprises worldwide.