18 days ago
Cairo, EgyptSenior
Responsibilities
- Own the technical development and configuration of Zendesk integrations, custom applications, APIs, middleware/iPaaS data flows, webhooks, authentication, and advanced platform solutions.
- Design, develop, and maintain Zendesk applications, integrations, automation solutions, and platform configurations.
- Integrate Zendesk with CRM, workforce management, telephony, reporting, AI, middleware, back-office, and other internal or external systems.
- Configure and optimize routing logic, triggers, automations, custom objects, workflows, permissions, and integration dependencies.
- Translate requirements into technical designs covering integration specifications, API mappings, authentication, error handling, and scalable architectures.
- Develop and maintain middleware integrations, data transformations, and secure API communication flows.
- Participate in technical workshops and client discussions regarding integrations, architecture, development strategy, and platform capabilities.
- Troubleshoot production integration and application issues, perform root-cause analysis, and implement corrective solutions.
- Support deployments, production readiness, monitoring, operational handovers, technical documentation, and ongoing platform stability.
- Collaborate with Professional Services Delivery, Solutions, Account Management, IT, Product, and client stakeholders while managing multiple projects and customers.
Requirements
- At least 5 years of experience in technical delivery or implementation within SaaS, CRM, or enterprise applications.
- Three to six years of technical Zendesk experience, including integration and/or platform configuration work.
- Hands-on experience developing and supporting Zendesk applications, integrations, and platform configurations.
- Experience with REST APIs, web services, webhooks, OAuth, token-based authentication, and API integration patterns.
- Experience with JavaScript, JSON, HTML, CSS, and web or integration scripting and programming concepts.
- Experience integrating Zendesk with CRM, telephony, workforce management, reporting, AI, middleware, or back-office platforms.
- Experience troubleshooting technical integration and application issues in production environments.
- Understanding of system architecture, data flows, scalability, security, error handling, integrations, SSO, and technical documentation.
- Ability to manage multiple customers and projects in parallel and support technical configuration, upgrades, deployments, and production operations.
- Fluent written and spoken English at C1 minimum.
- Professional Services experience, familiarity with Git, GitLab, Jira, Confluence, and Office 365, Zendesk Admin or Developer certifications, contact-center technology knowledge, iPaaS or middleware experience, and global remote-team experience are preferred.
Benefits
- Remote work environment with continuous learning and professional development opportunities.
- Opportunity to work on high-impact CX transformation and AI technology projects with global clients across the U.S. and EMEA.
- Competitive compensation and benefits package.
- Collaborative team culture with opportunities for occasional travel for training and industry events.
Tech Stack
Categories
Solutions Engineering
