Foundever

The CCaaS Engineer designs, implements, and optimizes Genesys-based omnichannel contact center solutions for global clients. This client-facing role combines solution architecture, integrations, automation, project delivery, and technical support.

CCaaS Engineer responsible for designing, implementing, and optimizing omnichannel contact-center solutions for global clients. The role combines Genesys Cloud architecture, integrations, automation, and hands-on professional services delivery.

The CCaaS Engineer architects, implements, and optimizes Genesys-based omnichannel contact-center solutions for global clients. This customer-facing professional services role combines solution design, integrations, automation, project delivery, and technical support.

Build, test, and improve agentic systems while serving as the first user and quality advocate for the framework. You will also enable internal teams, translate their needs into product requirements, and help shape the platform roadmap.

Build and maintain custom Zendesk applications, integrations, and advanced platform configurations for global clients. This programmer-focused technical delivery role combines API development, middleware integration, troubleshooting, deployment support, and client collaboration.