Staff Software Engineer
ServiceNow5 days ago
Base Salary
$167k - $291k/yr
Responsibilities
- Set technical direction for model-driven HR capabilities and agentic conversational experiences across multiple teams.
- Own agent architecture, orchestration, context assembly, tool exposure, autonomy delegation, model migrations, and build-versus-adopt decisions.
- Define structural human-approval boundaries for sensitive HR actions involving pay, employment status, restricted records, and employee relations.
- Manage versioned instruction and tool-description contracts with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
- Build evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, drift detection, and HR-specific failure coverage.
- Design production observability and safety controls for hallucinations, tool-selection errors, unsafe actions, injection vectors, containment, and restricted conversation content.
- Establish accountable AI-assisted engineering standards, specifications, review expectations, and verification harnesses.
- Contribute hands-on to difficult integrations, risky migrations, prototypes, and production incidents, including systemic follow-up fixes.
- Partner with product, engineering, and design teams to create scalable AI solutions and translate business needs into technical designs.
Requirements
- 7+ years of software engineering experience and a record of technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience enforcing per-user access in retrieval and tool layers, separating scopes between roles, and handling restricted records under audit.
- Evaluation experience involving dataset curation, judge calibration, CI gating, and drift detection used by other engineers.
- Strong system design, API, data modeling, and testing skills across front-end, server-side, and relational data work.
- Effective and accountable use of AI coding assistants and agents.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: HR domain expertise, integration with core HR, payroll, or benefits systems of record, reconciliation and eventual-consistency experience, and contribution in a forward deployment model.
Benefits
- Base pay of $166,500-$291,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas may apply based on the role and location.
- Regular employee position in the AMS - North America and Canada region with a flexible work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.