Responsibilities
- Investigate and resolve defined to moderately complex technical issues using structured troubleshooting practices and available documentation and tools.
- Gather customer requirements, business-process information, inputs, outputs, and expected outcomes.
- Analyze application behavior, code, logs, API responses, integrations, data, and configuration to identify causes and implement fixes or workarounds.
- Prototype, configure, refine, test, and debug applications, integrations, reports, scripts, and related technical solutions.
- Build, modify, and test application changes, interfaces, reports, and scripts across application tiers.
- Use REST APIs and API clients to validate requests, responses, authentication, payloads, and integration behavior.
- Provide technical consultation and support for Ellucian products and services, including Ethos, Banner Extensibility, Ellucian Experience, Ethos Data Connect, and Banner Self-Service.
- Communicate findings, progress, dependencies, and resolution steps to customers and internal teams, including non-technical audiences.
- Escalate issues with troubleshooting history, evidence, and reproducible details when additional expertise is required.
- Collaborate with cross-functional teams, document technical findings and reusable solutions, and meet agreed service expectations.
Requirements
- Typically 2–4 years of relevant experience in application development, technical support, integrations, consulting, or a related technical role.
- Hands-on experience with JavaScript, ReactJS, NodeJS, and ES5/ES6 JavaScript.
- Experience consuming and troubleshooting REST APIs and using Bruno, Postman, or Insomnia.
- Experience with inbound and outbound system integrations and tracing data or transactions across connected systems.
- Experience with Git or another version-control system.
- Working knowledge of SQL or relational databases; PostgreSQL and/or Oracle PL/SQL experience is desirable.
- Experience using generative AI and AI-assisted development tools such as ChatGPT and GitHub Copilot, with the ability to validate outputs and protect customer information.
- GraphQL experience is desirable.
- Experience with help desk, incident-management, or ticketing systems is desirable.
- Experience with business process management or workflow tools such as ProcessMaker is desirable.
- Customer service or consulting experience and strong analytical, written, verbal, active-listening, and relationship-building skills.
- Ability to work independently, escalate appropriately, and quickly learn unfamiliar applications, technologies, and business processes.
- Higher Education experience is not required.
Benefits
- Comprehensive health coverage including family major medical expenses, dental insurance, and life insurance.
- 30-day Christmas bonus, saving fund, monthly food coupon, and 15 workdays of vacation.
- Thrive Flex Program supporting health, financial, or learning interests.
- Five charitable days, parental leave, and employee referral bonuses.
- Diversity and inclusion programs, including employee resource groups.
- Tuition reimbursement assistance, professional development opportunities, and LinkedIn Learning.
- Remote work arrangement in Mexico.
Tech Stack
Categories
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.