about 3 hours ago
London, United Kingdom
Mid Level
H1B Sponsor
Responsibilities
- Develop expertise in Figma Weave's products and customer journeys to diagnose bugs.
- Interact with customers daily via email and forums, taking ownership of complex problems.
- Troubleshoot customer inquiries and report bugs to Engineering teams.
- Act as the point of contact for critical technical issues, engaging with partners to resolve them.
- Recommend tooling and process improvements for better bug management.
- Work with the Learning and Performance team to develop documentation and training materials.
- Identify trends and communicate insights to advocate for bug fixes and feature enhancements.
- Keep the Product Support team updated on high-priority bugs and fixes.
Requirements
- 2+ years of experience in a QA or Support environment for a technical SaaS product.
- Experience troubleshooting and debugging across multiple platforms.
- Consultative communication skills to translate complex technical concepts for various audiences.
- Resilience and adaptability in a fast-paced, ambiguous environment.
Categories
Testing