Senior DevOps Engineer
TTEC Digital3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Own CI/CD workflows for trunk-based development, PR-to-staging promotion, and daily production deployments.
- Build and operate infrastructure-as-code and cloud-agnostic deployment templates, with GCP as the primary cloud.
- Establish observability and monitoring baselines covering metrics, logs, traces, and alerting.
- Maintain uptime and participate in an on-call rotation with the SRE.
- Implement GitOps, drift detection, PR-driven infrastructure changes, and ephemeral environments.
- Design and operate safe deployment practices including canary or progressive rollouts, feature-flag integration, and instant rollback.
- Operate Kubernetes and container infrastructure for latency-sensitive services, including scheduling, autoscaling, and resource tuning.
- Manage networking, secrets, least-privilege IAM, and infrastructure cost efficiency.
- Develop infrastructure tooling in Go or Python and debug issues at the packet, deployment-log, metric, and routing levels.
Requirements
- At least 7 years of DevOps or platform engineering experience.
- Deep GCP experience and real multi-cloud production experience across at least two cloud providers.
- Strong infrastructure-as-code experience using Terraform-class tooling.
- Experience operating CI/CD for high-cadence, daily-deploy, trunk-based engineering teams.
- Programming experience in Go or Python rather than relying only on YAML.
- Strong understanding of TCP/UDP, TLS, HTTP/2, WebSocket, DNS, and load balancing; RTP/SIP experience is preferred.
- Strong monitoring, observability, uptime, GitOps, deployment safety, and rollback experience.
- Deep Kubernetes and container experience, including GKE-class scheduling, autoscaling, and resource tuning.
- Experience with secrets management, least-privilege IAM, SOC 2-ready infrastructure, ephemeral environments, and cloud cost optimization.
- Ability to work effectively in a fast-moving startup-style environment and adapt to changing technologies and priorities.
Benefits
- Full-time employment.
- Fully remote work arrangement.
- Opportunity to build infrastructure for AI customer-experience products deployed at enterprise scale.
- Work in a startup-style innovation group backed by TTEC’s public-company resources and enterprise customer base.
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.