Sr. Technical Operations Engineer, Customer Success (Starlink)
SpaceX
about 3 hours ago
Redmond, WA, USA
Senior / Mid Level
Base Salary
$125k - $175k/yr
Responsibilities
- Understand and drive core user metrics such as Net Promoter Score and Customer Satisfaction Score.
- Work cross-functionally to triage and eliminate root causes of poor user experience.
- Fix, delete, automate, or create new processes for addressing structural and emerging issues.
- Serve as product manager/project owner for feature launches and software automation projects.
Requirements
- Bachelor’s degree in an engineering discipline.
- 4+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
- Willingness to dive deep into technical topics and data analytics.
- Demonstrated ability to drive positive outcomes in ill-defined problem spaces.
- Experience in data analysis using Python and SQL, R, or similar languages.
- Excellent verbal and written communication skills.
- Ability to apply first principles to business problems.
- Knowledge of software development life-cycle and release process.
Benefits
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan with company matching.
- Short and long-term disability insurance and life insurance.
- Paid parental leave and 3 weeks of paid vacation.
- Eligibility for long-term incentives and discretionary bonuses.
- Company shuttles for commuting to the SpaceX Redmond office.
Tech Stack
PythonRSQL
Categories
Data EngineeringData Science