2 months ago
Tempe, AZ, USAMid Level
H1B sponsor
Responsibilities
- Embed with customer stakeholders and operational leaders to understand complex business problems and translate them into Agentic AI solutions.
- Partner with Sales, Sales Engineering, Professional Services, and Customer Success as the deep technical authority during presales evaluations.
- Lead strategic AI workshops and proofs of concept to validate solution feasibility and business value.
- Assess enterprise cloud, on-premises, and data-pipeline environments to scope integration feasibility.
- Advise on and prototype custom data connectors, orchestration logic, and full-stack systems.
- Design and demonstrate multi-agent systems, fine-tuned models, multi-step prompts, retrieval pipelines, and decision logic.
- Connect AI solutions to CRMs, ERPs, and custom APIs through the MCP framework.
- Capture customer pain points, integration patterns, and platform limitations and communicate them to Product and Engineering teams to influence the product roadmap.
Requirements
- At least 4 years of experience in a high-impact, customer-facing technical role such as AI architecture, technical consulting, high-touch sales engineering, solutions architecture, or technical consulting for SaaS or AI products.
- Deep expertise in the modern AI/ML stack, including LLMs, generative AI concepts, vector databases, and agent orchestration frameworks.
- Proficiency in Python, Go, and JavaScript/TypeScript, with hands-on experience using LLM frameworks.
- Ability to communicate technical complexity, trade-offs, value propositions, and project plans to engineering teams and non-technical C-suite executives.
- Ability to work through ambiguity, take ownership of outcomes, and deliver measurable customer results under tight timelines.
- Ability to collaborate effectively across Sales, Sales Engineering, Professional Services, Customer Success, Product, and Engineering teams.
Benefits
- Competitive salary and comprehensive benefits are offered.
- Access to cutting-edge AI tools and a robust training program.
- Inclusive office environment designed to support collaboration and connection.
- Opportunities for professional growth and participation in a high-growth AI industry.
- The role involves customer-facing work with strategic enterprise accounts.
Tech Stack
Categories
Solutions Engineering
About Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.