Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.
Open Positions at Dialpad
18 open positions
Build the shared ML platform that moves Dialpad’s models from training through reliable, observable production inference on NVIDIA GPUs in GCP. This implementation-heavy senior engineering role spans GPU infrastructure, model lifecycle tooling, serving systems, and collaboration with ASR and NLP scientists.
Build and operate the production systems that power Dialpad’s real-time speech and AI voice agents. This senior role combines backend engineering, ML inference, reliability, and cross-functional technical leadership.
Sr. Software Engineer on Dialpad’s microservices platform team, building reliable, scalable infrastructure for SaaS and agentic AI workloads. The role combines backend development, cloud platform design, infrastructure automation, production ownership, and technical leadership.
QA Automation Engineer responsible for building and maintaining UI and API automation for Dialpad’s web, mobile, and backend systems. The role owns quality for assigned modules and validates AI/LLM-driven features in a hybrid, hands-on environment.
Staff Software Engineer leading Dialpad’s Shared Services platformization roadmap, architecting reusable distributed services that improve developer productivity, security, and scalability. The role combines deep backend engineering with technical leadership and long-term platform vision.
Build the backend and linguistic systems that power natural, context-aware TTS voices for Dialpad’s next-generation AI agents. This Vancouver-based hybrid role combines speech ML, production API engineering, latency optimization, and voice persona infrastructure.
Senior QA Engineer responsible for quality strategy, release readiness, and automated testing for Dialpad’s AI-first communications platform. The role focuses on enterprise workflows, third-party integrations, and customer-facing quality across Japan and global markets.
Senior SDET responsible for building comprehensive automation, evaluation, and observability frameworks for Dialpad’s AI Voice Agent services. The role spans frontend, backend, API, audio/text, performance, reliability, and LLM-driven workflow testing.
Build and ship production-grade AI applications, including multi-agent workflows, RAG systems, and LLM-powered services, as part of Dialpad’s technically focused AI engineering team. This hands-on role combines Python development, backend architecture, API integration, deployment, and collaboration with business stakeholders.
Build and deploy customer-specific AI agents from initial scoping through production go-live and first-shift stabilization. This customer-embedded role combines applied AI engineering, enterprise integrations, workflow design, and hands-on delivery.
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