2 months ago
Tokyo, JapanSenior
Responsibilities
- Find software defects and write clear, reproducible bug reports.
- Act as a technical liaison between customers in Japan and global English-speaking engineering teams.
- Own quality strategy and release readiness for assigned feature and product domains.
- Validate end-to-end workflows across Product, Contact Center, Workforce Management, ERP, and other enterprise platforms.
- Perform functional, integration, regression, and exploratory testing.
- Validate conversational AI and LLM-driven product capabilities where applicable.
- Execute and maintain automated UI, API, and integration test suites.
- Analyze test failures, perform root cause analysis, and partner with Engineering to resolve defects.
- Improve test coverage, reliability, and execution efficiency.
- Use Claude, ChatGPT, and Gemini to accelerate test creation and optimize quality workflows.
- Partner with regional and global stakeholders to meet enterprise customer quality expectations in Japan.
Requirements
- 5+ years of Software Quality Engineering experience in SaaS or enterprise software environments.
- Experience supporting enterprise customers or internal stakeholders in Japan or the broader APAC region.
- Understanding of Japanese business practices and enterprise software customer expectations.
- Hands-on experience with Playwright, Selenium, or comparable automation frameworks.
- Strong understanding of Quality Engineering principles, automation strategy, and risk-based testing.
- Strong understanding of UI, API, integration, end-to-end, regression, and exploratory testing.
- Experience testing REST APIs using REST Assured, Postman, or similar tools.
- Excellent debugging, analytical, communication, and cross-functional collaboration skills.
- Professional working proficiency in English.
- Ability to collaborate across cultures, time zones, and global teams.
Benefits
- Competitive salary and comprehensive benefits.
- Opportunities for growth, robust training, and productivity-enhancing AI tools.
- Inclusive office environment designed to support collaboration and connection.
- The role is based in Tokyo and collaborates with teams across Japan and international locations.
- The position reports to a QA Manager based in India.
Tech Stack
PostmanSelenium
Categories
About Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.