2 hours ago
Responsibilities
- Find software defects and write clear, reproducible bug reports.
- Act as a technical liaison between customers in Japan and global English-speaking engineering teams.
- Own quality strategy and release readiness for assigned feature and product domains.
- Validate end-to-end workflows across Product, Contact Center, Workforce Management, ERP, and other enterprise platforms.
- Perform functional, integration, regression, and exploratory testing.
- Validate conversational AI and LLM-driven product capabilities where applicable.
- Execute and maintain automated UI, API, and integration test suites.
- Analyze test failures, perform root cause analysis, and partner with Engineering to resolve defects.
- Improve test coverage, reliability, and execution efficiency.
- Use Claude, ChatGPT, and Gemini to accelerate test creation and optimize quality workflows.
- Partner with regional and global stakeholders to meet enterprise customer quality expectations in Japan.
Requirements
- 5+ years of Software Quality Engineering experience in SaaS or enterprise software environments.
- Experience supporting enterprise customers or internal stakeholders in Japan or the broader APAC region.
- Understanding of Japanese business practices and enterprise software customer expectations.
- Hands-on experience with Playwright, Selenium, or comparable automation frameworks.
- Strong understanding of Quality Engineering principles, automation strategy, and risk-based testing.
- Strong understanding of UI, API, integration, end-to-end, regression, and exploratory testing.
- Experience testing REST APIs using REST Assured, Postman, or similar tools.
- Excellent debugging, analytical, communication, and cross-functional collaboration skills.
- Professional working proficiency in English.
- Ability to collaborate across cultures, time zones, and global teams.
Benefits
- Competitive salary and comprehensive benefits.
- Opportunities for growth, robust training, and productivity-enhancing AI tools.
- Inclusive office environment designed to support collaboration and connection.
- The role is based in Tokyo and collaborates with teams across Japan and international locations.
- The position reports to a QA Manager based in India.
Tech Stack
PostmanSelenium
Categories
About Dialpad
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.