3 hours ago
Responsibilities
- Productionize speech models and third-party capabilities by building APIs, services, deployment workflows, and integration layers.
- Deploy, operate, scale, and optimize self-hosted speech model inference for concurrency, resource utilization, latency, and cost.
- Integrate third-party speech APIs with durable abstractions, failover, capacity planning, version management, and vendor monitoring.
- Build monitoring, alerting, dashboards, health checks, and incident-response practices for uptime, latency, and quality SLAs.
- Enable shadow traffic, staged rollouts, model and artifact versioning, rollback-safe releases, and candidate-versus-incumbent evaluations.
- Partner with Speech, MLOps, platform, telephony, and product teams, set technical direction, and mentor engineers.
Requirements
- 5+ years of experience building or operating production software, including ML-backed systems, real-time services, speech applications, streaming media, or other latency-sensitive systems.
- Proficiency in Python and experience designing maintainable APIs, services, and integration layers.
- Hands-on experience deploying, scaling, and troubleshooting production ML models, including model serving, inference optimization, resource management, and safe version rollouts.
- Experience with cloud infrastructure, distributed systems, containers, orchestration, service networking, CI/CD, and GCP.
- Strong understanding of observability, alerting, incident response, capacity planning, and availability and latency SLAs.
- Ability to collaborate with ML scientists, MLOps and inference engineers, and product teams while mentoring teammates and balancing quality, reliability, latency, scale, and cost.
Benefits
- Competitive base salary of $184,500–$213,750 CAD for British Columbia, excluding bonus, equity, and benefits.
- Comprehensive benefits, competitive perks, cutting-edge AI tools, and a robust training program.
- Opportunities for growth and technical influence on agentic AI products.
- Based in Dialpad’s Canada Hub locations, with British Columbia compensation details provided.
Tech Stack
Categories
About Dialpad
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.