Software Engineer II - Observability Engineer
JPMorgan Chase2 days ago
Charlotte, NC, USAMid Level
H1B sponsor
Responsibilities
- Troubleshoot and resolve complex multi-system problems with engineers, technical experts, and stakeholders to restore service and prevent recurrence.
- Define and use service level indicators and service level objectives to identify risk, prioritize reliability improvements, and reduce customer impact.
- Improve telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover.
- Create runbooks and automation and drive continuous improvement to reduce operational toil and production risk.
- Use enterprise-authorized AI coding assistance and software development lifecycle automation while validating outputs through review, testing, and secure coding practices.
- Support 24/7 system reliability and business continuity through rotational shifts and weekend work.
- Operate with regulatory compliance and integrity in client and vendor engagements and in secure, air-gapped, and hardened environments.
Requirements
- Experience level aligned with a Software Engineer II role, with the ability to troubleshoot complex multi-system problems and improve service reliability.
- Ability to define and apply service level indicators and service level objectives and improve observability practices.
- Ability to work with runbooks, automation, telemetry, dashboards, alerting, and operational improvement processes.
- Ability to use authorized AI-assisted development tools and validate generated outputs through peer review, automated testing, and secure coding standards.
- Willingness to work rotational shifts and weekends in support of 24/7 reliability and business continuity.
- Ability to operate in highly secure, air-gapped, and hardened environments and follow business, functional, and regulatory requirements.
Benefits
- Competitive total rewards package with role-based base salary, potential incentive compensation for eligible roles, and benefits based on eligibility.
- Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Rotational shifts and weekend work supporting 24/7 system reliability.
- Work may involve co-located client or vendor premises and secure, air-gapped, and hardened environments.
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.