Forward Deployed Engineer (AI Solutions) - UKI Market
Aircall.io, Inc.2 months ago
London, United KingdomEntry Level / Mid Level
Responsibilities
- Lead customer discovery and solution design sessions to identify automation opportunities and define architectures.
- Design, build, and deploy low-code integrations using orchestration platforms, CRM automation tools, and API connectors.
- Configure and optimize AI Agent intents, prompts, actions, guardrails, evaluations, and performance metrics.
- Manage complex cross-functional deployments, including timelines, stakeholder alignment, accountability, and delivery scope.
- Create reusable templates, playbooks, models, and reference architectures for scalable future deployments.
- Train peers, run internal workshops, document best practices, and enable system integrators and channel partners.
- Collaborate with Engineering and Product to resolve technical blockers and inform platform and AI Voice Agent roadmap improvements.
- Run targeted outbound campaigns, support pipeline generation, and collaborate with GTM leadership on forecasting and performance routines.
- Own regional top-line targets for assigned AI products and define product-specific MRR strategies with AEs and AMs.
- Track AI and customer experience industry trends and feed insights into product, positioning, and GTM strategies.
Requirements
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Client-facing experience is required.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot, and Salesforce automation.
- Experience leading cross-functional projects with Engineering, Product, and Customer Success teams.
- Strong communication and stakeholder management skills across technical and business audiences.
- Preferred experience with MCP Servers; telephony, voice, or contact center systems such as SIP and WebRTC; BI tools such as Looker, BigQuery, or Snowflake; and JavaScript or Python scripting.
- Ability to learn new tools and frameworks and improve customer experience and team capability.
Benefits
- Competitive salary package and benefits.
- Work-life balance is emphasized.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Multicultural workplace with more than 45 nationalities.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).