5 hours ago
Responsibilities
- Discover and scope customer challenges involving billing, product launches, pricing and packaging, quote-to-cash, and customer experience.
- Support customers throughout implementation, including requirements gathering, technical design, integration design, testing, data migration, and launch.
- Provide expert guidance on usage-based pricing and consumption business models.
- Configure Metronome’s system hands-on on behalf of customers.
- Design integrations between Metronome APIs and customer business systems, including CRM/CPQ, payments, taxation, ERP, billing providers, and reporting and analytics tools.
- Act as a liaison between the field and Metronome R&D by advocating for customer needs and feature requests.
- Partner with implementation managers and project team members to track progress and identify risks and issues.
- Build relationships with customer stakeholders ranging from day-to-day operators to C-suite executives.
- Design Metronome integrations for prospective customers and consultatively influence pricing and packaging decisions.
- Ensure effective handoff to Customer Success and Technical Support teams.
Requirements
- 10+ years of experience in technical and/or customer-facing SaaS roles, such as sales engineering, solutions architecture, or technical account management.
- Deep knowledge of quote-to-cash, including experience integrating with or interacting with Salesforce, NetSuite, CPQs, billing, tax, and payments tools.
- Experience leading complex, multi-phase technology transformation programs for enterprise companies.
- Experience working in fast-moving startup environments that value high agency.
- Ability to learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
- Interest in building and improving go-to-market playbooks, processes, and reusable assets.
- Ability to travel approximately 30% of the time.
- Preferred: experience as a software engineer, product manager, or in another technical role.
- Preferred: strong understanding of project and program management fundamentals and principles.
- Preferred: experience working with Finance/CFO, Engineering/CTO, Product/CPO, Sales Operations/CRO, or Billing Operations personas.
- Preferred: experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.
Benefits
- Approximately 30% travel, varying with client needs.
- Customer meetings are expected to occur in person whenever possible.
- Opportunity to work in a startup environment with substantial scope to build processes and influence strategy.
Categories
Solutions Engineering
About Stripe
Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.