Salesforce Technical Architect- Automotive Cloud
InformaticaResponsibilities
- Collaborate with automotive CTOs, digital leaders, and dealer operations stakeholders to define requirements, deliverables, and expectations.
- Translate automotive business requirements into scalable Salesforce Automotive Cloud architectures.
- Design predictive and generative AI solutions using Agentforce for dealer assistance, service scheduling, connected-vehicle experiences, and recall orchestration.
- Lead technical design sessions, author technical and architecture design documents, review architectural assumptions, and evaluate edge cases.
- Provide governance, code reviews, and delivery oversight using AI-assisted development and evaluation frameworks.
- Manage custom development, DMS integrations, telematics ingestion pipelines, and vehicle master data migrations.
- Develop frameworks to measure AI performance, dealer satisfaction, service retention, and business value.
- Participate in discovery workshops, technical deep dives, pre-sales activities, and rapid proof-of-concept development.
- Liaise with Salesforce Automotive Cloud product teams to communicate implementation feedback and influence the roadmap.
Requirements
- A degree or equivalent proven experience, including extracurricular leadership, military, volunteer, or work experience.
- 9–14 years of CRM or enterprise software experience, including 6+ years on the Salesforce platform and 3+ years with Automotive Cloud.
- Expertise with the Automotive Cloud data model, Vehicle Console, Dealer Management, and Fleet Management modules.
- Expert-level knowledge of Salesforce Sales, Service, Experience, Automotive Cloud, and Agentforce architecture.
- Experience designing high-volume automotive solutions, analyzing platform governor limits, modeling load, and managing data distribution risks.
- Expertise with multi-tier dealer hierarchy sharing, OWD, sharing rules, permission sets, platform security, TLS, SSL, and data encryption.
- Experience integrating DMS platforms such as CDK, Reynolds & Reynolds, and Tekion, as well as telematics and OEM back-end systems.
- Experience with MuleSoft, Boomi, Azure Integration Services, ETL/ELT frameworks, SAML, SSO, OAuth 2.0, Git, Copado or Gearset, sandbox deployment pipelines, and release management.
- Practical fluency with AI development tools, architecture documentation, code quality practices, and Agentforce design.
- Required certifications: Salesforce Administrator, Platform App Builder, Platform Developer I, Agentforce Specialist, Integration Architect, and Sharing & Visibility Designer.
- Preferred certifications: System Architect, Application Architect, and CRM Analytics Consultant.
- Strong customer-facing consulting, technical leadership, executive communication, and continuous-learning abilities.
Benefits
- Salesforce provides benefits and resources intended to support balance and personal well-being.
- The posting describes an AI-enabled work environment using Agentforce and AI tools to accelerate delivery and impact.
- Reasonable accommodations are available during the application or recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com