4 months ago
London, United Kingdom +8 moreMid Level / Senior
Responsibilities
- Build and maintain the demo environment, asset library, live demos, video assets, and scenario flows for the GTM team.
- Lead technical discovery, demos, RFP support, security questionnaires, and multi-week POC and trial programs.
- Scope, build, test, and troubleshoot native and custom integrations across the e-commerce customer experience stack.
- Create custom workflows and integrations for existing accounts alongside field deployment managers.
- Draft, scope, and price Statements of Work and support technical ROI and volume analyses.
- Train Account Executives and Customer Success Managers on demos and communicate product gaps through Linear tickets and roadmap reviews.
Requirements
- 3–5+ years of pre-sales experience as a Solutions Engineer or Sales Engineer in B2B SaaS, with personal ownership of demos and POCs.
- Hands-on fluency with APIs, webhooks, authentication methods, API documentation, Postman, and integration feasibility assessment.
- Working knowledge of Shopify and helpdesks such as Gorgias, Zendesk, Kustomer, and Dixa, plus adjacent e-commerce CX tools.
- Ability to explain AI and technical concepts to non-technical CX or commerce leaders and write clear SOWs, RFP responses, and handoffs.
- Ability to prioritize across multiple simultaneous deals and operate independently in a fast-moving startup.
- Experience configuring, prompting, or selling LLM or AI agent products is preferred.
- Contact-center technology experience, custom-integration SOW experience, forward-deployed or implementation experience, and familiarity with the AI CX landscape are preferred.
Benefits
- Fully remote, globally distributed, async-first work with flexibility around location.
- EST-hour overlap and occasional in-person collaboration in New York City are expected.
- Salary plus equity or stock grants.
- Learning budget.
- Premium ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable accounts plus a quarterly budget for additional tools.
Tech Stack
Postman
Categories
Solutions Engineering
About Siena AI
Siena AI builds an autonomous customer service platform for consumer and e-commerce brands, using LLM-based agents to handle support, drive sales, and surface insights across channels and languages. The company sells its software to enterprises and serves brands such as FIGS, Spanx, Brooklinen, HexClad, Kitsch, and Grüns. Founded in 2023 and headquartered in New York, it is privately held and raised seed funding in 2024.