Staff Software Engineer
ServiceNow2 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead architecture and delivery of complex, cross-functional features through production operations.
- Build LLM-integrated workflows, agentic patterns, prompt and context designs, and evaluation pipelines with reliability and governance.
- Define, measure, and improve the use of AI tools for code generation, testing, reviews, triage, and documentation.
- Design for ServiceNow platform internals, including Flow Designer, Workflow Studio, and Decision Management.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leads to turn ambiguous problems into scoped delivery plans.
- Own production quality, defect triage, release readiness, and gate reviews.
Requirements
- 8+ years of software engineering experience with staff-level or equivalent technical leadership.
- Strong proficiency in Java, JavaScript, or another platform-relevant language, plus solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily work and evaluating their appropriate use.
- Strong written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Preferred experience with ServiceNow platform development or Flow Designer internals, workflow automation or approval systems, AI governance and guardrails, or AI engineering standards and tooling.
Benefits
- Flexible work persona within a distributed work environment, with eligibility determined by role and work location.
- Regular employee position in the APAC region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.