Salesforce Solution Architect, Service Cloud

2 months ago

Remote, ColombiaSenior

Responsibilities

Facilitate business process reviews and identify customer requirements and workflows.
Translate customer requirements into Salesforce solution designs using best practices and minimizing custom development.
Configure Salesforce Service Cloud solutions and develop technical requirements and specifications.
Lead enterprise Salesforce project deployments, including release management, multi-environment management, legacy integrations, and original code development.
Manage projects, customer communications, deliverables, deadlines, documentation, and end-user training.
Oversee successful completion of assigned projects and lead vision and strategy discussions with contact center and customer service leadership.
Partner with the Artificial Intelligence team to create innovative Salesforce solutions.

At least 3 years of hands-on technical consulting and project management experience.
At least 2 years of Salesforce project delivery experience.
Deep Salesforce administration knowledge, including Service Cloud, Sales Cloud, and Force.com.
Expertise designing and creating Service Cloud solutions through Salesforce declarative configuration.
Experience leading multiple Salesforce deployments and end-to-end software or systems development lifecycles.
Ability to understand technical solutions involving Apex, Visualforce, web services, and Salesforce APIs.
Experience leading enterprise Service Cloud projects, including ground-up Service Cloud and Sales Cloud deployments.
Ability to manage multiple projects, deliverables, and deadlines simultaneously.
Full English proficiency and ability to travel internationally.
Experience with Experience Cloud and CRM Analytics is preferred.
Current Salesforce certifications such as Admin, Advanced Admin, Sales Cloud, Service Cloud, CPQ, Field Service, Platform Developer, or App Builder are preferred.
Bachelor's degree in Computer Science, Engineering, or a similar technical field, or equivalent experience is preferred.

Remote or in-person work is available from Massachusetts headquarters, regional hubs, or remotely.
Anticipated travel commitment is up to 25% for applicable roles.
Flexible work culture supports personal scheduling needs.
Collaborative environment with employee input through town halls and company meetings.
Team celebrations and social activities are part of the company culture.

501-1,000 employees