ServiceMax Technical Architect
Johnson Controls International plc1 day ago
Pune, IndiaStaff+
Responsibilities
- Translate field service requirements into scalable ServiceMax architecture, solution designs, and technical specifications.
- Redesign and standardize field service processes supporting technician productivity, dispatching, operational efficiency, and customer experience.
- Own ServiceMax solution architecture, design governance, and technical decisions across global programs.
- Define global ServiceMax template architecture and govern country-specific localization, deployment sequencing, training readiness, change management, and hypercare.
- Architect integrations among ServiceMax, Salesforce, ERP platforms, middleware, mobile applications, and enterprise data platforms.
- Ensure solution designs meet scalability, performance, security, resilience, monitoring, maintainability, and supportability requirements.
- Define and govern ServiceMax data migration strategies, including cleansing, mapping, transformation, validation, cutover, and reconciliation.
- Drive field service digital transformation, automation, platform optimization, and technician and dispatcher experience improvements.
- Provide technical leadership to administrators, developers, QA engineers, integration teams, and business analysts.
- Lead collaboration across business, IT, integration, data, security, and regional rollout teams.
- Maintain a technology roadmap for ServiceMax and related Salesforce capabilities.
Requirements
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline.
- 10+ years of experience in technical architecture, solution design, and enterprise application delivery.
- Strong expertise in ServiceMax, Salesforce Service Cloud, and field service transformation programs.
- Experience delivering ServiceMax configuration, custom extensions, workflows, integrations, mobile enablement, and global deployment models.
- Deep understanding of field service processes including work orders, installed base, preventive maintenance, dispatching, scheduling, technician mobility, entitlements, and service operations.
- Strong knowledge of Salesforce platform architecture, security model, data model, integration patterns, environment strategy, release management, and governance.
- Ability to lead complex technical problem solving, manage architectural risks, and make pragmatic design decisions in large-scale enterprise programs.
- Excellent communication and stakeholder management skills for executive, business, and technical audiences.
Categories
Solutions Engineering
About Johnson Controls International plc
Johnson Controls International plc builds and services building automation, HVAC (York), fire detection/suppression, security, and industrial refrigeration systems for commercial, institutional, and industrial facilities. The NYSE-listed company, headquartered in Cork, Ireland, traces its roots to 1885 and expanded via a 2016 merger with Tyco. It sells equipment, software, and lifecycle services to sectors such as data centers, healthcare, education, and advanced manufacturing, with a global installed base and service footprint.