Application Support Engineer
Banyan Softwareabout 5 hours ago
Atlanta, GA, USAMid Level / Senior
Base Salary
$75k - $100k/yr
Responsibilities
- Serve as the primary customer-facing technical resource for support cases and troubleshooting calls.
- Confirm impact and urgency, ask effective diagnostic questions, and provide timely status updates.
- Communicate resolutions in plain language and manage customer expectations professionally.
- Perform enterprise software installations, upgrades, and patching in customer environments.
- Write and run SQL queries to validate data and identify anomalies.
- Document troubleshooting steps and contribute to internal knowledge base articles.
Requirements
- 3 to 6 years of experience in enterprise software support or a similar customer-facing technical role.
- Demonstrable comfort working directly with enterprise customers under pressure.
- Solid SQL query skills, including writing SELECT statements with JOINs and aggregations.
- Strong troubleshooting ability in Windows server environments.
- Ability to access and investigate customer environments via remote tools.
- Strong written and verbal communication skills.
Benefits
- Meaningful work supporting customers in mission-critical, regulated industries.
- A small, collaborative team where your contributions are visible.
- Opportunity to grow with the company as a new SaaS product is launched.
- Hybrid work model with 2 work-from-home days per week.
- Competitive benefits package.