14 hours ago
Redmond, WA, USAMid Level
H1B sponsor
Base Salary
$105k - $175k/yr
Responsibilities
- Develop and scale Starlink Network Operations processes, automation, tools, and operational workflows.
- Design end-to-end operational systems covering alerting, detection, triage, handoffs, automation, and operator interfaces.
- Partner with development engineering teams to assess operational impacts, identify scaling issues, and improve system handoffs.
- Develop monitoring, detection, and response processes for rapid resolution of network events.
- Build and maintain scoped software and internal tooling using Python, scripting, APIs, and workflow orchestration.
- Implement AI-enabled production operations workflows, including investigation assistants, procedure retrieval, alert and ticket triage, and vendor or API copilots.
- Define projects, milestones, roadmaps, specifications, and success criteria while managing scope and priorities.
- Own projects through development, testing, deployment, and ongoing support.
- Participate in an on-call rotation for critical operations.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or Mechanical Engineering.
- Experience with Python and SQL.
- Experience building automation or operational tooling in a NOC, SOC, SRE, sysadmin, or network engineering environment.
- At least 2 years of experience developing software, automation, processes, or projects in a rapidly changing and demanding environment.
- Experience designing or implementing operational systems used by other operators, such as procedures, automation, alerting, or internal tooling.
- Familiarity with Prometheus, Grafana, PostgreSQL, workflow orchestration, Linux, Git, services, APIs, scheduling, and observability.
- Experience with software-defined networking or network function virtualization environments is preferred.
- Experience implementing AI tooling into production workflows, including agents, LLM-assisted triage, retrieval over procedures or runbooks, and copilots.
- Ability to work cross-functionally, create detailed documentation, optimize operational workflows, and solve system design problems at scale.
- Ability to participate in an on-call rotation to support critical operations.
Benefits
- Eligibility for company stock or long-term cash awards, potential discretionary bonuses, and an Employee Stock Purchase Plan.
- Medical, vision, and dental coverage, a 401(k) retirement plan, disability insurance, life insurance, paid parental leave, discounts, and other perks.
- Three weeks of paid vacation and 10 or more paid holidays per year; Washington employees accrue paid sick time according to applicable law.
- Company shuttles are available Monday through Friday for roundtrip travel from select Seattle locations to the SpaceX Redmond office.
About SpaceX
SpaceX designs, manufactures, and launches orbital rockets and spacecraft, and operates Starlink, a global satellite internet network for consumers, businesses, and governments. Its revenue comes from commercial and government launch services (Falcon 9/Falcon Heavy, Dragon cargo and crew to the ISS) and subscription broadband with Starlink hardware and service. Founded in 2002 and headquartered in Hawthorne, California, the privately held company serves NASA and commercial satellite operators, building most systems in-house.