Base Salary
$133k - $184k/yr
Responsibilities
- Build and own scalable contact center infrastructure for voice calls, live chat, and agent routing.
- Develop LLM-powered conversational self-service flows that determine when to deflect, escalate, or hand off support interactions.
- Ship real-time call and chat summarization features for support agents.
- Design agent provisioning systems for onboarding, skill assignment, and accurate contact routing.
- Build IVR and member authentication flows that are secure, fast, and reliable.
- Create data pipelines, models, monitoring, and dashboards for routing quality, resolution rates, and operational health.
- Develop and maintain backend product features, APIs, and occasional frontend or mobile functionality.
- Improve system reliability, scalability, code quality, and technical standards across Engineering.
- Participate in an on-call rotation and respond to incidents outside regular working hours when necessary.
Requirements
- At least 3 years of experience developing software in a production environment at scale.
- Experience with Ruby on Rails or comparable frameworks.
- Experience working with transactional databases and caching systems.
- Exposure to architectural patterns used in large-scale web applications.
- Ability to write maintainable, efficient, and well-tested code.
- Strong interest in understanding systems deeply and solving complex, multi-domain problems.
- Startup experience is a plus.
Benefits
- In-office employees generally work four days per week in the office and Fridays from home near a Chime office; a fully remote program is also available.
- Backup child, elder, and pet care and subsidized commuter benefits are available to eligible employees.
- Comprehensive health, financial, and wellbeing benefits are provided.
- Generous vacation policy and company-wide paid days off are offered.
- Employees may use 1% of their time off to support local community organizations.
- Annual wellness stipend for eligible wellness expenses.
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
- Family planning reimbursement is available.
- Full-time employees are eligible for a bonus, competitive equity package, and benefits.
- The role offers the opportunity to work with an experienced FinTech team serving millions of members.
Tech Stack
Categories
About Chime
Chime was created because we believe everyone can unlock financial progress, and we want to develop solutions and services to empower people to succeed. The premise upon which we started Chime is simple: basic banking services should be helpful, transparent, and easy. Our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions. By designing a member-centric banking app with easy-to-understand financial tools, we’re creating a more competitive market with options for everyday Americans. We offer access to accounts with no overdraft fees, provide members the chance to receive their pay up to 2 days early* with direct deposit, help them build credit history, and build financial literacy to hit their goals—among many other things. Since 2012, we’ve grown our team to more than 1300 Chimers across 3 offices. But more than that, we’ve expanded the products and services we offer to our members based on member feedback. And in doing so, we’ve disrupted the banking industry and changed the conversation for everyday people about money on a national level. Chime is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. *Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.