SENIOR PROGRAMMER ANALYST
City of New York21 hours ago
Responsibilities
- Plan and implement program code enhancements and changes for IVRS systems.
- Research and develop technology solutions throughout the IVRS application lifecycle.
- Manage complex IT projects from initiation through completion, including scope, schedules, work breakdown structures, milestones, risks, resources, and deliverables.
- Provide day-to-day oversight and leadership across software design, coding, testing, implementation, and maintenance.
- Prepare functional and general design documentation that meets system security requirements.
- Build and deploy applications using web-based application tools and IVRS telephony tools.
- Conduct unit, integration, acceptance, and User Acceptance Testing and document test cases.
- Design reports, audit trails, logs, and security mechanisms using tools such as Oracle, SQL, XML, and .NET.
Requirements
- Bachelor's degree in a relevant field plus four years of related full-time experience and specialization in a relevant technology, process, methodology, or domain.
- Associate degree in a relevant field plus six years of related full-time experience and relevant specialization.
- Bachelor's degree in any field plus eight years of related full-time experience and relevant specialization.
- Education and/or experience equivalent to the stated qualifications may be accepted.
- Experience with IVRS, NICE CXone, or a similar platform is required or expected for the role.
Benefits
- Full-time schedule is 9:00 a.m. to 5:00 p.m.
About City of New York
The City of New York is the municipal government for the five boroughs, delivering public services such as housing, social assistance, public safety, and digital tools for residents and businesses. It is publicly funded and operates agencies including the Department of Social Services (HRA and DHS) and the New York City Housing Authority. Headquartered in New York, NY, it builds and maintains large-scale systems supporting benefits eligibility, case management, housing, and civic services.