1 month ago
Gurgaon, IndiaSenior
Responsibilities
- Develop, design, code, and enhance custom software solutions across systems and applications.
- Serve as a subject matter expert and collaborate with and manage the team to perform.
- Make team decisions and contribute to key decisions across multiple teams.
- Resolve complex technical problems for the immediate team and multiple teams.
- Customize and integrate IT service management tools, especially BMC Helix ITSM.
- Lead process improvements that increase team productivity and software quality.
- Mentor junior team members and support their professional growth.
- Coordinate cross-functional communication to align project objectives and delivery timelines.
- Use scripting and automation to enhance system functionality.
Requirements
- Minimum 7.5 years of experience is stated, with additional information requiring a minimum of 8 years of experience in BMC Helix ITSM.
- Proficiency in BMC Helix ITSM is required.
- Experience with the software development lifecycle and agile methodologies.
- Strong problem-solving skills for analyzing and resolving complex technical issues.
- Familiarity with IT service management tool integration and customization techniques.
- Ability to collaborate effectively and communicate technical concepts clearly.
- Knowledge of scripting and automation.
- 15 years of full-time education is required.
Benefits
- The position is based at the BDC6F - SEZ office.
- Accenture states that it provides equal employment opportunity without discrimination on protected grounds.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.