Staff Voice AI Engineer – Core Platform
ServiceNow6 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, develop, and implement the core Voice Platform, including audio acquisition, conversation management, speech generation, model integrations, and a voice harness.
- Build and deploy large-scale distributed Voice AI systems across multiple regions and datacenters.
- Develop clean, scalable, reusable software and enforce engineering practices such as code reviews and unit testing.
- Partner with product managers and customers to understand use cases and technology challenges.
- Contribute operational requirements and tooling to continuously improve the SRE practice.
- Mentor colleagues and promote knowledge sharing across Voice AI engineering disciplines.
Requirements
- 8+ years of relevant industry experience.
- Hands-on experience building distributed Voice AI systems at large operational scale.
- Approximately 4+ years of experience building LLM-based applications through model integration rather than model training.
- 6+ years of development experience with Python, Golang, Java, or similar languages.
- 2+ years of experience building agents, prompt engineering, and LLM-based experiences.
- Experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience architecting and shipping distributed Voice AI or voice platform systems involving real-time audio, STT/TTS, telephony, or WebRTC.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Experience building with AI tools such as Claude Code, Cursor, or Windsurf.
- Experience building software for compliance and security in regulated environments is an asset.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona with distributed-work flexibility; eligibility may depend on assigned location and distance from a ServiceNow office.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.