ServiceNow Developer III
American Systems11 days ago
Phoenix, AZ, USASenior
Base Salary
$111k - $155k/yr
Responsibilities
- Gather requirements from stakeholders and translate them into ServiceNow solutions.
- Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and platform components.
- Lead development and enhancement across ITSM, request management, knowledge management, asset management, CMDB, and related ServiceNow modules.
- Maintain and optimize ServiceNow applications for functionality, reliability, performance, and operational alignment.
- Troubleshoot ServiceNow functionality, workflows, integrations, system performance, and data quality issues.
- Follow platform governance, development standards, change management procedures, documentation requirements, and configuration management practices.
- Develop and maintain secure integrations with third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and related patterns.
- Perform unit testing, support system integration and user acceptance testing, and validate production deployments.
- Create technical documentation, system design artifacts, knowledge articles, and user guidance.
- Provide technical support and subject matter expertise for ServiceNow incidents, service requests, problems, and enhancements.
- Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
- Support platform administration including ACL configuration, role and access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment.
Requirements
- U.S. citizenship is required.
- Ability to pass a federal background investigation and obtain a Public Trust.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
- Experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
- Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
- Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, and Knowledge Management.
- Hands-on experience with ServiceNow Now Assist, generative AI features, responsible AI controls, and AI-driven agents and automations.
- Strong analytical, problem-solving, communication, collaboration, and independent-working skills.
- Experience with AI-driven development using the ServiceNow SDK is preferred.
- Experience supporting federal or regulated enterprise environments is preferred.
- Ability to present acceptable identification for customer badging and site access, such as a REAL ID-compliant driver license, U.S. Passport, or another approved GSA document.
Benefits
- Healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance are provided.
- The role supports a federal environment and requires customer badging and site access documentation.
Tech Stack
JavaScriptSOAP
Categories