ServiceNow Developer III
American Systems2 months ago
Phoenix, AZ, USASenior
Base Salary
$111k - $155k/yr
Responsibilities
- Gather requirements from stakeholders and translate them into ServiceNow solutions.
- Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and platform components.
- Lead development and enhancement across ITSM, request management, knowledge management, asset management, CMDB, and related ServiceNow modules.
- Maintain and optimize ServiceNow applications for functionality, reliability, performance, and operational alignment.
- Troubleshoot ServiceNow functionality, workflows, integrations, system performance, and data quality issues.
- Follow platform governance, development standards, change management procedures, documentation requirements, and configuration management practices.
- Develop and maintain secure integrations with third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and related patterns.
- Perform unit testing, support system integration and user acceptance testing, and validate production deployments.
- Create technical documentation, system design artifacts, knowledge articles, and user guidance.
- Provide technical support and subject matter expertise for ServiceNow incidents, service requests, problems, and enhancements.
- Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
- Support platform administration including ACL configuration, role and access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment.
Requirements
- U.S. citizenship is required.
- Ability to pass a federal background investigation and obtain a Public Trust.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
- Experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
- Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
- Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, and Knowledge Management.
- Hands-on experience with ServiceNow Now Assist, generative AI features, responsible AI controls, and AI-driven agents and automations.
- Strong analytical, problem-solving, communication, collaboration, and independent-working skills.
- Experience with AI-driven development using the ServiceNow SDK is preferred.
- Experience supporting federal or regulated enterprise environments is preferred.
- Ability to present acceptable identification for customer badging and site access, such as a REAL ID-compliant driver license, U.S. Passport, or another approved GSA document.
Benefits
- Healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance are provided.
- The role supports a federal environment and requires customer badging and site access documentation.
Tech Stack
JavaScriptSOAP
Categories
About American Systems
AMERICAN SYSTEMS is an employee-owned federal contractor that provides IT, engineering, cybersecurity, test and evaluation, and training services to U.S. defense, intelligence, and civilian agencies. Founded in 1975 and headquartered in McLean, Virginia, it delivers program support across areas such as cloud and software engineering, digital engineering, and acquisition support, typically through long-term government services contracts as a prime or subcontractor.