9 hours ago
Kitchener, CanadaSenior
Responsibilities
- Design and build scalable backend services and distributed systems for agentic AI applications.
- Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production.
- Connect models, tools, data, and evaluation feedback into robust AI experiences.
- Develop APIs, data flows, and integration patterns for low-latency AI services.
- Build systems for model deployment, release management, monitoring, evaluation, and safe rollout.
- Improve the reliability, latency, scalability, and cost efficiency of production AI systems.
- Contribute to DialpadGPT and the engineering systems supporting agentic experiences.
- Collaborate across engineering, product, and research to solve complex technical problems and deliver customer impact.
Requirements
- 5+ years of professional software engineering experience building and operating production services.
- Strong experience with backend systems, distributed services, APIs, and cloud-based infrastructure.
- Experience building agentic systems, LLM-powered applications, model-serving systems, or AI-enabled backend services in production.
- Strong programming skills in Python and/or other backend languages, with a focus on clean, maintainable, well-tested code.
- Experience with service observability, debugging, performance optimization, and production incident response.
- Ability to translate technical prototypes into durable systems in an ambiguous, fast-moving environment.
- Strong communication and collaboration skills with Applied Science, product, and engineering partners.
Benefits
- Competitive base salary of $151,000–$175,000 CAD for exceptional talent based in Ontario, excluding bonus, equity, and benefits.
- Comprehensive benefits, competitive perks, cutting-edge AI tools, and a robust training program.
- Inclusive office environment designed to support collaboration and connection.
- Opportunities for professional growth.
- Equal-opportunity workplace committed to inclusion and an environment free from discrimination or harassment.
Tech Stack
Categories
About Dialpad
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.