21 days ago
Chennai, IndiaStaff+
Responsibilities
- Lead end-to-end design and implementation of customer journey solutions using Adobe Experience Platform and Adobe Journey Optimiser.
- Define technical architecture, integration patterns, data flows, governance models, and scalable solution designs.
- Configure and optimize journey rules, audience segments, decision strategies, data models, identity resolution, and event streaming.
- Translate business and operations requirements into technical designs, implementation roadmaps, and delivery milestones.
- Guide developers and analysts on platform best practices, code quality, testing, release processes, and deployment pipelines.
- Coordinate with product owners, stakeholders, supply chain and operations teams, and program management groups.
- Analyze journey execution metrics and optimize system performance, scalability, latency, and responsiveness.
- Implement data privacy, consent management, retention, and regulatory compliance controls.
- Lead troubleshooting, root cause analysis, incident resolution, and corrective actions for platform components.
- Facilitate cross-functional workshops and document architectures, configuration standards, and operational procedures.
- Partner with analytics teams to monitor journey adoption and recommend enhancements.
Requirements
- Eight to ten years of experience in technical roles involving solution design, system integration, and enterprise platform delivery.
- Strong hands-on expertise with Adobe Experience Platform and Adobe Journey Optimiser, including data ingestion, schema design, audience creation, and journey orchestration.
- Understanding of supply chain and operations domains, including process flows, inventory considerations, and service levels.
- Experience with program management activities such as planning, estimation, risk management, and stakeholder coordination.
- Advanced proficiency in data integration, API-based communication, and batch processing.
- Strong analytical, problem-solving, communication, documentation, and technical troubleshooting skills.
- Experience collaborating effectively with onsite and remote teams in a hybrid work environment.
Benefits
- Hybrid work model with day-shift hours.
- No travel required.
- Primary and alternate work locations are available in Chennai, Bengaluru, and Hyderabad, India.
Categories
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant