over 1 year ago
Dublin, IrelandStaff+
Responsibilities
- Lead the definition and execution of key strategic engineering initiatives autonomously.
- Drive strategic projects as a technical leader within the R&D organization.
- Assess project progress, risks, and challenges for engineering leadership and resource planning.
- Contribute to technical architecture for systems serving large-scale customer demand.
- Participate in ideation, prototyping, design, and implementation across the software development lifecycle.
- Perform hands-on development alongside technical leadership and architecture work.
- Hire, mentor, and support the career development of other engineers.
- Raise technical standards for performance, reliability, and operational excellence.
- Collaborate with designers, product managers, researchers, data analysts, and Group Engineering Managers.
Requirements
- Significant demonstrated impact on products or engineering teams is required.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl is required.
- Experience with distributed systems is required.
- At least two years of experience as the primary technical leader for a team is required.
- Experience collaborating with technical leaders, product teams, and designers is required.
- A proven record of delivering value to customers or users is required.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with regular compensation reviews.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook provided as standard, with alternative equipment available if needed.
- Hybrid working policy requiring at least two days per week in the office.
Tech Stack
Categories
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.