over 1 year ago
Responsibilities
- Lead the definition and execution of key strategic engineering initiatives autonomously.
- Drive strategic projects as a technical leader within the R&D organization.
- Assess project progress, risks, and challenges for engineering leadership and resource planning.
- Contribute to technical architecture for systems serving large-scale customer demand.
- Participate in ideation, prototyping, design, and implementation across the software development lifecycle.
- Perform hands-on development alongside technical leadership and architecture work.
- Hire, mentor, and support the career development of other engineers.
- Raise technical standards for performance, reliability, and operational excellence.
- Collaborate with designers, product managers, researchers, data analysts, and Group Engineering Managers.
Requirements
- Significant demonstrated impact on products or engineering teams is required.
- Deep knowledge of a high-level programming language such as Ruby, Python, or Perl is required.
- Experience with distributed systems is required.
- At least two years of experience as the primary technical leader for a team is required.
- Experience collaborating with technical leaders, product teams, and designers is required.
- A proven record of delivering value to customers or users is required.
- Experience building SaaS products is preferred.
Benefits
- Competitive salary and equity are offered, with regular compensation reviews.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook provided as standard, with alternative equipment available if needed.
- Hybrid working policy requiring at least two days per week in the office.
Tech Stack
Categories
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.