ixigo

Research Engineer - Agent Intelligence & Evaluation

ixigo
Apply
21 days ago
New Delhi, IndiaMid Level / Senior

Responsibilities

  • Build evaluation infrastructure with audio-native metrics for barge-in, prosody, and turn-taking.
  • Create adversarial datasets covering accents and edge cases.
  • Develop LLM-as-judge rubrics for task success, tool-use correctness, and recovery.
  • Build tracing and observability that correlates audio, STT, LLM reasoning, tool calls, and TTS across a conversation.
  • Create analysis and alerting systems that surface cascade failures.
  • Mine production traces for failure patterns and generate targeted training or prompt data.
  • Validate fixes with adversarial replay and guard against regressions.
  • Safeguard sensitive company data and report suspected security incidents according to ISMS policies and procedures.

Requirements

  • 3–5 years of experience in ML engineering, research engineering, or applied research.
  • Strong Python skills and experience with modern ML tooling.
  • Depth in at least two of speech and audio models, LLM agent systems, and evaluation or observability infrastructure.
  • Experience shipping a substantial system where research met production.
  • Ability to evaluate benchmarks critically and translate research from Interspeech, ACL, or NeurIPS into production systems.
  • Real-time systems or telephony experience is preferred.
  • Experience with RLHF, DPO, or synthetic data pipelines is preferred.
  • Familiarity with enterprise deployment requirements such as SOC 2, PII, and data residency is preferred.
  • Publications are welcome but not required.

Benefits

  • Senior seat on a small team where research and production are combined.
  • Access to enterprise conversation data under proper governance.
  • Meaningful equity and autonomy over tooling.
  • Support to publish.
  • The posting describes the role as a fellowship.
ixigo

About ixigo

501-1,000 employees
Contact me