about 2 hours ago
Remote, United KingdomEntry Level / Mid Level
Responsibilities
- Support customers by resolving issues via Zendesk tickets, merge requests, email, and video conferencing.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams to enhance features and fix bugs.
- Create and update documentation based on customer interactions.
- Participate in on-call coverage for emergency support to customers.
- Contribute to the hiring process by reviewing applications and participating in interviews.
Requirements
- Experience managing customer-facing cases throughout the support lifecycle.
- Excellent Linux systems administration knowledge.
- Ability to use scripting languages, preferably Ruby or Bash.
- Experience with Git and CI/CD processes.
- Expertise in writing support content and communicating technical topics.
Benefits
- Flexible Paid Time Off.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and development budget.
- Parental leave.
- Home office support.