2 hours ago
Berlin, GermanySenior
Responsibilities
- Analyze and redesign Operations and Customer Success workflows using AI agents, setting objectives for autonomy and quality.
- Develop, deploy, and manage production AI agents on platforms such as Dust and Claude, using metrics for benefit, usage, and scalability.
- Curate and maintain high-quality agent context and knowledge sources across Confluence, Drive, and Salesforce.
- Define quality standards, establish evaluation routines, and optimize prompts using user feedback and A/B testing.
- Own CRM and AI-platform interfaces, automate data flows, and collaborate with IT to unlock additional data sources.
- Translate business needs into technical solutions and enable stakeholders in agent management, context, and evaluation.
- Measure AI impact through existing time, quality, and cost metrics and use findings to guide workflow scaling.
Requirements
- Demonstrated ability to learn a new technical field independently and build production solutions used by real people.
- Strong evaluation mindset with the ability to define quality standards and diagnose issues such as hallucinations, prompt drift, outdated data, and cost problems.
- End-to-end ownership, prioritization, judgment, and communication skills in ambiguous environments.
- Ability to read and adapt scripts and understand APIs, webhooks, automation tools, CRM data flows, and AI systems.
- Confident English communication skills; German proficiency at B1 level is sufficient.
- Practical experience with agent platforms such as Dust, Claude, or LangChain is particularly welcomed.
- Proficiency in Python or JavaScript and familiarity with Salesforce architectures or BI environments such as Tableau and Metabase.
- Solid experience working with scaled Customer Success or Operations teams.
Benefits
- Permanent, full-time position in Berlin starting in July.
- Hybrid work arrangement with two days working from home per week.
- Germany-wide public transport pass sponsored for office or hybrid work.
- Company-sponsored health insurance with additional benefits.
- 28 paid vacation days, increasing by one day per full calendar year up to 30 days.
- Participation in the DoctoGrowth long-term employee equity program.
- Ability to work from abroad for up to 10 days per year.
- Occupational pension scheme with a 40% employer contribution, or 15% during probation.
- Parent Care Program with an additional month of parental leave.
- Free mental health and coaching sessions, meal vouchers, healthy snacks, breakfast buffet, and subsidized Urban Sports Club membership.
- Additional flexibility, leave, and psychological support for caregivers and employees with disabilities.
Tech Stack
Categories
About Doctolib
We’re a B Corp company committed to build together the healthcare we all dream of. More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services. At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.