1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Develop and customize Salesforce solutions for outsourced service delivery and client process needs.
- Execute client support activities involving case handling, data review, enrichment, and processing.
- Monitor quality controls, validate data accuracy, and address service workflow exceptions.
- Troubleshoot Salesforce application issues and support configuration, integration, and release activities.
- Analyze process performance data to identify trends and recommend improvements.
- Manage assigned workstreams and coordinate deliverables within client service engagements.
- Build client relationships and respond to escalations, questions, and changing priorities.
- Guide junior team members on task execution, technical problem solving, and service delivery methods.
Requirements
- Bachelor’s degree required.
- At least 4 years of experience required.
- Oral and written proficiency in English required.
- Experience building Salesforce customization and integration solutions is valued.
- Knowledge of Salesforce application evolution and lifecycle management is valued.
- Ability to interpret client needs, analyze complex concepts, translate data into recommendations, and support junior team members through mentoring and feedback.
Categories
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.