1 day ago
Bengaluru, India
Senior
H1B Sponsor
Responsibilities
- Participate in 24/7 on-call monitoring to observe platform and merchant performance.
- Communicate with merchants in real-time during incidents to provide accurate updates.
- Collaborate with Operations, Product, Engineering, and reliability teams to improve monitoring strategies.
- Lead initiatives and develop automation tools for effective monitoring.
- Investigate alerts and provide feedback to engineering teams for better logging and alerts.
- Mitigate merchant impact risks by acting on alerts in partnership with Engineering teams.
- Prioritize, automate, and scale detection capabilities.
Requirements
- 5 to 10 years of experience in incident client communication and platform monitoring operations.
- Willingness to participate in on-call rotation and work in a fast-paced environment.
- Experience with monitoring and logging tools like Prometheus, Grafana, and ELK Stack.
- Familiarity with observability platforms such as Datadog, Dynatrace, and Splunk.
- Excellent analytical and problem-solving skills to analyze complex systems.
- Ability to collaborate effectively in a global team environment.
- Passion for defining and standardizing processes for strategic improvement.
- Strong multitasking skills to handle complex situations and responsibilities.
Tech Stack
DatadogGrafanaPrometheusSplunk
Categories
DevOpsTesting