1 year ago
Noida, IndiaMid Level / Senior
Responsibilities
- Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
- Develop backend services in Python or Node.js and agent/customer interfaces in React and JavaScript.
- Integrate AWS services and contribute to infrastructure deployments using Terraform and GitLab CI/CD.
- Create and execute manual test cases and integration tests for Connect flows, APIs, front-end applications, AWS services, and external systems.
- Track, document, and resolve defects while ensuring coverage for security, scalability, and cost efficiency.
- Provide L2/L3 support, monitor logs and metrics, troubleshoot production issues, document incidents, and participate in on-call or scheduled support activities.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 3–6 years of professional experience in software development and testing.
- At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
- Experience with Amazon Connect contact flow design, Lambda and API integrations, Lex, Q in Connect, and evaluations.
- Experience with Python or Node.js backend development and JavaScript/React front-end development and UI testing.
- Experience with manual test design, execution, defect tracking, and basic automation.
- Strong debugging, problem-solving, and collaboration skills, with the ability to balance security, cost-effectiveness, and scalability.
- Production support or on-call experience is preferred.
- Preferred qualifications include Terraform, GitLab, CI-driven testing, Contact Lens, Kinesis, Athena, QuickSight, Salesforce or CRM integrations, and Postman.
Benefits
- Competitive salary and a strong insurance package.
- Extensive learning and development resources.
Categories
About ShyftLabs
ShyftLabs builds and runs enterprise data and AI platforms, combining data engineering, analytics, and responsible AI controls with consulting and managed delivery. It designs governed data infrastructure, customer and retail analytics, and omnichannel marketing data products for large organizations. Founded in 2018 and headquartered in Toronto, the privately held firm serves global clients and staffs teams across Toronto, New York, Dubai, and New Delhi.