1 day ago
Richmond, VA, USAMid Level
H1B sponsor
Base Salary
$75k - $100k/yr
Responsibilities
- Act as the primary technical point of contact and trusted advocate for assigned enterprise customers.
- Help customers overcome implementation and product-use challenges and maximize platform adoption.
- Lead architectural design sessions for current and future software deployments.
- Perform remote or onsite platform integration engagements and customer training sessions.
- Handle escalated and sensitive technical support cases and lead customer conference calls.
- Manage account activities and coordinate internal and external support efforts.
- Create technical documentation supporting customer deployments and expansion.
- Partner with Support, Customer Success, and Sales teams to maintain account stability, growth, and adoption.
Requirements
- Bachelor’s degree, preferably in Computer Science or Engineering.
- At least 3 years of experience in a related technical field such as technical software support, pre-sales engineering, or technical account management.
- Experience with Google Cloud Platform and understanding of Microsoft 365 environments.
- Experience testing and performing updates to live production environments.
- Working knowledge of current software protocols and Internet standards.
- Competence with testing, logging, and troubleshooting tools and procedures.
- Knowledge of an Enterprise Content Management system.
- Strong written and verbal communication, organization, presentation, stakeholder management, collaboration, and adaptability skills.
- Cloud-related certifications such as MS-900, AZ-900, or Google Cloud Platform credentials are preferred.
- Experience with PowerShell scripting and familiarity with REST API development are preferred.
Benefits
- Base salary range of $75,000-$100,000.
- Medical, dental, and vision benefits.
- 401(k) with match.
- Unlimited paid time off.
- Depending on the role, bonuses, commissions, or RSUs may be available.
Tech Stack
Google Cloud PlatformPowerShell
Categories
Solutions Engineering
About AvePoint
AvePoint builds SaaS backup, migration, and governance software for enterprises running Microsoft 365, SharePoint, Google Workspace, and Salesforce. Its products help secure data, manage compliance, and automate administration, sold via subscriptions and channel partners. Founded in 2001 and headquartered in Jersey City, the company is publicly traded on the NASDAQ.