Software Engineering SMTS - Brain Team (REMOTE)
Salesforce1 day ago
Base Salary
$149k - $246k/yr
Responsibilities
- Build and maintain the agents, system prompts, model configurations, context layer, evaluations, and harness powering Piper.
- Develop customer-facing product features that combine GTM strategy, CRM data, and guardrails into personalized multimodal AI SDR experiences.
- Build and maintain LLM evaluations that measure Piper’s health, response quality, and contribution to business outcomes.
- Work with product and AI platform teams to troubleshoot agent responses, assess model behavior, and improve retrieval, orchestration, reliability, and performance.
- Own initiatives end to end, from scoping and architecture through implementation, testing, deployment, monitoring, and iteration based on customer feedback.
Requirements
- At least 5 years of experience in product engineering or a related field.
- Strong full-stack fundamentals and proficiency in both frontend and backend development.
- Ability to work independently, collaborate with product and domain experts, identify gaps, and own ideas through production.
- Understanding of agent fundamentals including traces, context, tokens, tools, system prompts, models, latency, reasoning tradeoffs, and MCP.
- Customer-centric approach with the ability to translate customer preferences and human judgment into agent success criteria.
Benefits
- Remote role with end-to-end ownership and a high-velocity startup environment backed by Salesforce.
- Salesforce benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- Opportunities to lead significant projects, influence architecture, and expand technical and product scope.
Tech Stack
ReactRuby on Rails
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.