about 2 hours ago
Remote, United StatesMid Level
H1B Sponsor
Base Salary
$170k - $250k/yr
Responsibilities
- Create blog posts, written tutorials, walkthroughs, live coding sessions, and demo videos that teach developers to build AI agents on Cresta.
- Build and maintain sample applications, code snippets, and reference integrations demonstrating platform best practices, including in open-source repositories where appropriate.
- Plan and lead virtual and in-person workshops for developers and partners.
- Represent Cresta at conferences, meetups, and partner events through talks, demos, and attendee engagement.
- Collect developer and partner feedback about platform and developer-experience issues and communicate actionable findings to Product and Engineering.
- Collaborate with Product, Engineering, and Marketing to align messaging and documentation with actual platform capabilities.
- Improve developer onboarding and the first-build experience through getting-started guides and sandboxes.
- Stay hands-on with AI agent building and testing, including prompt engineering, tool or function calling, RAG, and evaluation.
Requirements
- At least 3 years of experience as a software engineer, ML engineer, or developer advocate.
- Hands-on experience building and testing AI agents using LLMs, prompt engineering, agent frameworks, function calling, and RAG.
- Working proficiency in Python and/or Golang/TypeScript, with the ability to write and understand integration code involving APIs, webhooks, and CRMs.
- A track record of developer content, including blog posts, tutorials, or videos used by other engineers.
- Experience with public speaking or facilitating workshops at meetups, conferences, or customer or partner events.
- Excellent written and verbal communication skills for explaining enterprise-grade technical concepts to developers.
- Ability to work in an enterprise context involving platform complexity, rigorous testing, and partner requirements.
- Ability to work in a startup environment, move quickly, wear multiple hats, and adapt as the Developer Relations function matures.
- Open-source project contribution or maintenance experience is preferred.
- Being based in the Bay Area is preferred.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off
- Paid parental leave for all new parents
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite employees
Tech Stack
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.