Sr Software Engineer
ServiceNow7 hours ago
Dublin, IrelandSenior
Responsibilities
- Build scalable, clean, reusable ServiceNow applications and integration solutions.
- Own software components from design and implementation through test automation and delivery.
- Develop maintainable components with strong performance and reliability.
- Lead technical initiatives from planning through deployment and improve existing applications and services.
- Evaluate new ServiceNow features and develop proofs of concept and prototypes.
- Establish best practices for platform development, integrations, and performance optimization.
- Mentor and guide engineers while promoting technical excellence and continuous improvement.
Requirements
- 5+ years of software engineering experience with a record of technical direction adopted beyond the immediate team.
- Effective and accountable use of AI coding assistants and agents.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement, including a production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data work.
- Experience with Java, JavaScript or TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience with Claude or Codex AI coding tools and CRM domain knowledge.
Benefits
- Flexible work persona in the EMEA region; employees may work in flexible, remote, or office-based arrangements depending on role and location.
- Regular employee position.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.