14 hours ago
Dublin, IrelandMid Level
Responsibilities
- Build, deploy, and enable enterprise AI capabilities with tools including Claude, Gemini, Antigravity, Atlassian Rovo, and Slack, including SSO, access controls, and enterprise integrations.
- Design and deploy agentic AI solutions with CrewAI and Vertex AI to resolve common employee-support requests, incidents, and routine tasks.
- Monitor platform health, usage, and license utilization and coordinate with vendors on escalated issues.
- Implement data handling, retention, security, and compliance policies across AI tools and integrations.
- Lead AI tool pilots and company-wide rollouts, and own employee onboarding, documentation, self-service guidance, training, office hours, and champion programs.
- Define the AI platform roadmap, evaluate emerging enterprise AI tools, and recommend investments aligned with business and productivity goals.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field with 5+ years of relevant experience, or a master’s degree with 3+ years of relevant experience.
- At least 3 years of experience in AI/ML engineering, IT automation, or enterprise systems development.
- Experience with agentic AI frameworks, workflow automation, intelligent IT service management, LLMs, and RAG pipelines.
- Experience with Python or Java and with implementing security and compliance controls in AI or automation solutions.
- Experience with IT operations, incident management, enterprise ticketing systems, Agile methodologies, DevOps practices, and CI/CD.
- Experience creating user documentation, supporting onboarding, or delivering technical training.
- Preferred experience includes enterprise AI platforms such as Claude, Gemini, Antigravity, Glean, and Atlassian Rovo; integrations with Slackbot, Jira, Confluence, and Google Workspace; MCP; agent lifecycle automation; enterprise search; observability; and taking AI solutions from proof of concept to production.
- Strong communication skills and experience shaping technical roadmaps, evaluating AI platforms, and optimizing reliability, performance, scalability, and cost.
Benefits
- Hybrid work arrangement with a minimum of two days per week in the office, subject to team variation and business needs.
- Reasonable accommodations are available for qualified individuals with disabilities or religious accommodation needs during the application process.
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About DocuSign
DocuSign builds e-signature, contract lifecycle management, and agreement workflow software used by businesses to prepare, sign, and manage contracts. It sells cloud-based subscriptions and APIs that integrate with systems like Salesforce, Microsoft, and Google to automate document workflows and compliance. Founded in 2003 and headquartered in San Francisco, DocuSign is a public company on NASDAQ with over 1.5 million customers in more than 180 countries.