8 hours ago
Base Salary
$200k - $400k/yr
Responsibilities
- Build self-serve functionality for AI agent configuration, training, and deployment.
- Design configuration abstractions that support diverse enterprise use cases while remaining usable by non-technical teams.
- Build AI-powered tooling for creating and managing complex agent workflows without code.
- Develop monitoring, tracing, and analytics that help customers understand agent failures.
- Handle agentic systems at scale for critical enterprise customer flows.
- Evaluate new text and voice models and integrate successful models into production traffic.
- Own features end to end from technical architecture through deployment and post-launch iteration.
- Collaborate with product, design, and customers to define requirements and deliver useful product experiences.
Requirements
- 4+ years of experience building software products.
- Proficiency in Python and comfort working across the entire stack.
- Ability to translate complex technical capabilities into simple, usable interfaces.
- Strong complex-systems instincts, including asynchronous programming and large-scale failure modes.
- Ability to debug system failures across deep technology stacks.
- Ability to turn customer requests into clear product and technical specifications.
- Strong judgment about when to prioritize speed versus robust implementation.
- Preferred experience with LLMs, prompt engineering, evaluations, or AI agent systems.
- Preferred experience building developer tools, APIs, platforms, or internal tools that became customer-facing.
- Preferred experience with observability, data visualization, analytics products, security-sensitive systems, authentication, data access controls, multimodal models, or voice models.
Benefits
- In-office work arrangement.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401K or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily office lunches and snacks.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
Tech Stack
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.