Staff Software Engineer, Product
Customer.io5 days ago
Remote, AmericasStaff+
Base Salary
$200k - $280k/yr
Responsibilities
- Own ambiguous, customer-impacting problems from initial framing through launch and iteration.
- Partner with product, design, and data to shape priorities, scope work, and define success metrics.
- Lead technical decisions across the stack, including architecture, performance, reliability, and maintainability.
- Lead cross-team initiatives, build alignment, resolve technical disagreements, and keep complex work moving.
- Improve engineering practices through mentorship, reusable patterns, documentation, and technical guidance.
- Use and evaluate AI throughout the software development lifecycle, sharing effective workflows and identifying automation opportunities.
- Participate in an on-call rotation supporting the systems the team builds.
Requirements
- Demonstrated experience leading complex work across teams or systems and delivering meaningful customer, business, or engineering outcomes.
- Strong backend engineering experience with the ability to work across the stack and lead end-to-end technical decisions.
- Strong product and technical judgment in ambiguous situations.
- Ability to influence experienced peers and align teams without formal authority.
- Experience using metrics, experimentation, and observability to guide decisions and improve production systems.
- Regular hands-on use of AI across the software development lifecycle, with accountability for quality, security, and outcomes.
- Experience improving how a broader team uses AI is preferred.
Benefits
- Starting base salary is $200,000-$280,000 USD or equivalent in local currency, depending on experience and market rates, plus a 10% annual bonus target.
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
- 16 weeks of paid parental leave.
- Unlimited PTO.
- Remote-work and wellness stipends.
- Professional development budget.
- The interview process includes recruiter, hiring manager, system design, take-home assignment, and assignment review stages, followed by background and employment verifications for finalists.
About Customer.io
Customer.io builds a customer engagement and messaging platform for product and marketing teams to create automated, data-driven campaigns across email, SMS, push, and in-app channels. It operates as a SaaS subscription with integrations and real-time behavioral data routing. Founded in 2012 and headquartered in Portland, Oregon, it is used by more than 9,000 companies and delivers billions of messages for startups and global brands.