Senior Site Reliability Engineer

8 months ago

San José, Costa RicaSenior

Responsibilities

Safeguard systems against breaches and maintain compliance with PCI-DSS, HIPAA, SOC2, and other standards.
Build and maintain scalable, secure cloud services using Azure, AWS, or GCP.
Automate routine tasks, manage backups, and configure systems for high availability and disaster recovery.
Implement observability tools, optimize performance, and proactively resolve issues.
Participate in on-call rotations, troubleshoot incidents, and lead postmortem reviews.
Collaborate with developers, QA, support, Sales, and Professional Services teams.
Handle complex customer account provisioning.
Champion infrastructure as code practices using Terraform, Ansible, Chef, or Puppet.

Proven experience in a Senior SRE or similar production-environment role.
Strong skills with Windows/Linux, Shell, Python, PowerShell, and cloud services such as ECS, EKS, and S3.
Hands-on experience with Kubernetes, Docker, Rancher, and container orchestration.
Familiarity with security protocols and network concepts including TCP/IP, HTTP, and TLS.
Experience with PCI, HIPAA, and SOC2 compliance.
Experience with cloud-hosted applications and services on Azure or AWS.
Ability to debug and optimize code and automate routine tasks to reduce operational toil.
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Strong communication, proactive problem-solving, and collaboration skills.

Hybrid work arrangement between the employee’s home office and the Belen, Costa Rica office.
Health insurance covering medical, dental, emergency, and preventive care for employees and eligible dependents.
Life and disability insurance.
Competitive salary, bonus or commission according to position, and an Employee Stock Purchase Program with a 27-month lookback.
Paid birthday leave, company holidays, legal vacation days, and additional paid time off and leave plans.

1,001-5,000 employees