1 day ago
Mexico City, MexicoEntry Level
Responsibilities
- Partner with account executives and sales teams on discovery, qualification, solution strategy, and opportunity progression.
- Support multiple customer opportunities through a pooled coverage model and prioritize work based on impact, stage, complexity, and urgency.
- Translate customer goals and operational challenges into solution concepts, use cases, value hypotheses, and next steps.
- Deliver or support technical discovery sessions, product demonstrations, workshops, solution overviews, and proof-of-concept activities.
- Explain CX, automation, and AI capabilities, including appropriate use cases, limitations, risks, and adoption considerations.
- Create diagrams, capability maps, integration overviews, demo plans, discovery notes, and technical responses.
- Coordinate with product, engineering, security, services, customer success, and other internal teams on feasibility and implementation.
- Capture reusable patterns, objections, FAQs, and lessons learned to improve team enablement and consistency.
Requirements
- Professional fluency in English is required; Portuguese (Brazil) or Spanish is a plus.
- Experience in a customer-facing technical role such as Solutions Architecture, Sales Engineering, Technical Consulting, Implementation, Customer Success Engineering, Support Engineering, or a related function.
- Strong written, verbal, and presentation skills for communicating with executives, business users, and technical teams.
- Ability to manage multiple priorities, work through a shared queue or pooled model, and maintain reliable follow-through.
- Structured problem-solving skills and the ability to connect customer requirements to a practical solution path.
- Experience collaborating cross-functionally in a fast-moving SaaS or technology organization.
- Junior-level technical foundation and familiarity with APIs, JSON, webhooks, authentication, SDKs, data flows, and common integration concepts.
- Ability to read technical documentation and basic architecture diagrams and explain technical concepts in business language.
- Preferred experience with CX, CRM, customer service, contact center, digital engagement, enterprise SaaS, AI product adoption, prompt design, workflow automation, analytics, responsible AI, cloud platforms, integration patterns, data modeling, security concepts, technical discovery, demos, technical enablement, or standardized sales processes.
Benefits
- The position requires physical location in and planned work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
- Zendesk offers a hybrid work model that combines in-person collaboration with remote flexibility during part of the week.
- Zendesk states that it is an equal opportunity employer and supports reasonable accommodations for applicants with disabilities and disabled veterans.
Categories
Solutions Engineering
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.