2 months ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Implement and configure ServiceNow ITSM, CSM, FSM, and ITBM modules.
- Integrate ServiceNow with other applications using JavaScript, SOAP, REST, and SSO-SAML.
- Develop and customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly.
- Use ServiceNow APIs and client- and server-side JavaScript for development and integrations.
- Create and maintain business rules, script includes, UI actions, Flow Designer elements, scheduled jobs, and client scripts.
- Drive continuous improvement of ServiceNow implementation methodologies and service offerings.
- Collaborate with cross-functional teams to extend ServiceNow across departments and geographies.
- Provide support and troubleshooting for ServiceNow-related issues and queries.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of total work experience, including 3-8 years of relevant ServiceNow experience.
- Strong knowledge of ServiceNow modules, particularly ITSM, CSM, FSM, and ITBM.
- Proficiency in ServiceNow configuration, third-party integrations, and API usage.
- Experience with JavaScript, AJAX, SOAP, REST, and SSO-SAML integration.
- Familiarity with UI development using CSS, HTML, Jelly, and UI Macros.
- Excellent verbal and written communication skills in English.
- Preferred experience with relational databases including MySQL and Oracle.
- Understanding of ITIL and ITSM principles and ability to collaborate in a team environment.
Tech Stack
Categories
About Black Box
Black Box builds and integrates digital infrastructure for enterprises and the public sector, combining network and system integration, managed services, and a portfolio of AV, KVM, IoT, networking, and cabling products. The company also delivers data center buildouts, modern workplace solutions, and cybersecurity services across the U.S., Europe, India, APAC, the Middle East, and Latin America. Founded in 1976 and headquartered in Plano, Texas, it serves industries including financial services, healthcare, retail, and manufacturing.