Lead Site Reliability Engineer
JPMorgan Chase7 hours ago
Responsibilities
- Lead resiliency design reviews, break complex problems into actionable work, act as technical lead for medium- to large-sized products, and mentor engineers.
- Guide design development and consensus-building across engineering teams.
- Design and implement automated CI/CD deployment approaches.
- Develop and implement application and platform availability, reliability, and scalability solutions.
- Implement infrastructure, configuration, and network as code.
- Use SLIs and SLOs to identify and resolve issues proactively.
- Support adoption of SRE best practices across teams.
- Provide 24/7 production support for business-critical applications.
- Use authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, knowledge capture, and reliability workflow improvements.
- Evaluate AI-assisted recommendations, establish usage guardrails, and ensure resiliency, security, traceability, and auditability.
- Troubleshoot networking issues involving DNS, TCP/IP, routing, TLS, load balancing, firewalls, and VPNs.
- Participate in critical incident taskforce calls and support change management.
Requirements
- Formal training or certification in SRE concepts and at least 5 years of applied experience.
- Proficiency in SRE culture and principles, observability, white-box and black-box monitoring, SLO-based alerting, and telemetry collection.
- Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET.
- Experience with enterprise-authorized AI capabilities for SRE workflows, including validation practices and data-sensitivity awareness.
- Ability to evaluate AI-assisted operational recommendations, define team guardrails, and align outcomes with resiliency and security expectations.
- Hands-on experience with CI/CD tooling such as Jenkins or GitLab and infrastructure automation with Terraform.
- Experience deploying, scaling, and operating production containerized services using Docker, Kubernetes, or ECS.
- Ability to troubleshoot networking issues using structured debugging.
- Experience with event streaming platforms such as Kafka.
- Preferred: deep networking and systems expertise, Linux performance tuning, and system-level troubleshooting.
- Preferred: AWS Certified SysOps Administrator or AWS Professional, Certified Kubernetes Administrator, Terraform Associate, or equivalent certification.
- Preferred: experience mentoring junior engineers, driving SRE adoption, communicating with technical and non-technical stakeholders, and managing critical incidents and changes.
- Preferred: familiarity with Scrum, Kanban, and other agile practices.
Benefits
- Competitive total rewards package with benefits eligibility determined by role and circumstances.
- Comprehensive health care coverage and on-site health and wellness centers.
- Retirement savings plan and backup childcare.
- Tuition reimbursement, mental health support, and financial coaching.
- Eligible roles may include discretionary incentive compensation or commission-based pay, including cash or forfeitable equity.
- Equal opportunity employer offering reasonable accommodations for religious practices, mental health needs, and physical disabilities.
Tech Stack
Apache KafkaAWSDatadogDockerGrafanaJavaJenkinsKubernetesLinux.NETPrometheusPythonSplunkSpring BootTerraform
Categories
Site Reliability
About JPMorgan Chase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.