Sr Architect I
Staples Canada2 days ago
Framingham, MA, USASenior
Responsibilities
- Lead architecture and technical design for the contact center’s transition to an AI-first operating model.
- Define target-state architectures, reference models, standards, and reusable design patterns.
- Develop application, integration, API, cloud, data, and AI architecture strategies aligned with business objectives.
- Design and govern enterprise integrations, APIs, event-driven architectures, and service-oriented solutions.
- Evaluate technologies and modernization approaches for scalability, reliability, security, performance, and cost.
- Lead architecture reviews, proofs of concept, technology assessments, design workshops, and governance forums.
- Design AI-enabled customer service capabilities including virtual agents, agent assist, recommendations, summarization, intent detection, routing, and sentiment analysis.
- Design AI agents and copilots with enterprise API and tool access, guardrails, human oversight, and auditability.
- Mentor architects and engineers and promote architecture best practices and technical excellence.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
- At least 7 years of software engineering experience, including solution architecture and technical leadership through development and delivery.
- Expertise with Java, Spring Boot, Spring Cloud, Angular, JavaScript, and TypeScript, including reactive UI patterns, state management, and component libraries.
- Experience designing and governing REST, GraphQL, and event-driven APIs using technologies such as Kafka or Solace, including API gateways, OpenAPI/AsyncAPI contracts, OAuth2/OIDC, and versioning.
- Experience defining architectures for multi-application suites using microservices, domain-driven design, and cloud-native patterns.
- Experience with Azure, GCP, AWS, Docker, Kubernetes, and CI/CD pipelines.
- Working knowledge of customer data platforms, relational and NoSQL data stores, data streaming, Databricks, Splunk, and Dynatrace.
- Experience integrating large language models such as Azure OpenAI, Anthropic Claude, and Google Gemini into enterprise applications through APIs and SDKs.
- Experience designing RAG, vector database, embeddings, prompt orchestration, model routing, caching, fallback, AI agent, and copilot architectures.
- Experience with customer service application suites, contact center or CCaaS platforms, CRM, case management, knowledge management, and order management systems.
- Knowledge of model evaluation for accuracy, groundedness, latency, and quality.
- Proficiency with AI coding assistants such as GitHub Copilot and Claude Code while maintaining quality and security standards.
- Preferred qualifications include a master’s degree, 10+ years of architecture or enterprise technology experience, relevant cloud, AI, Java, or Spring certifications, and experience delivering AI or ML features to production.
- Strong strategic thinking, analytical, communication, collaboration, stakeholder-management, and cross-functional leadership skills are required.
Benefits
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO of 22 days and a holiday schedule with 7 observed paid holidays.
- Online and retail discounts.
- Company-match 401(k).
- Physical and mental health wellness programs.
- Additional benefits are provided through the company benefits program.
Tech Stack
AngularApache KafkaAWSAzureDatabricksDockerGoogle Cloud PlatformGraphQLJavaJavaScriptKubernetesSplunkSpring BootTypeScript
Categories
About Staples Canada
Staples Canada is a privately held retailer of office supplies, technology, furniture, and business services for consumers, educators, and small businesses. It sells online and through nearly 300 stores across Canada, offering printing, tech support, shipping, and workplace solutions alongside products. Headquartered in Richmond Hill, Ontario, it has served the Canadian market for over 30 years and operates distribution and fulfillment networks to support e-commerce and store operations.