2 days ago
Bogotá, ColombiaMid Level
Responsibilities
- Run and monitor scheduled batch jobs and critical data pipelines.
- Troubleshoot system errors, performance issues, failed jobs, and queue bottlenecks.
- Manage incidents, restore services, and collaborate with application owners on problem management and root-cause analysis.
- Maintain documentation, logs, runbooks, and detailed shift-handover records.
- Track metrics and KPIs for batch-support activities.
- Coordinate with other departments to ensure job dependencies are met.
- Automate routine tasks and deployments using scripting and configuration-management tools.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- Demonstrated production-support or operations experience, ideally in a 24x7 rotation with real-time incident response.
- Basic understanding of Linux, Unix, Windows systems, and networking.
- Familiarity with cloud platforms, particularly Azure.
- Basic understanding of batch processing, including Control-M, BMC, and SFTP.
- Familiarity with batch scripting and system architecture.
- Experience with monitoring and observability tools such as Prometheus, Grafana, and Splunk.
- Proficiency in Python for operational automation.
- Ability to work independently, communicate clearly, and remain effective under pressure.
Benefits
- Competitive remuneration, individual and company annual bonus, paid vacation and holidays, health insurance, and other benefits.
- Hybrid working model.
- Professional development and online learning hubs covering technical and soft skills.
- Diverse and inclusive workplace at a global travel technology company.
Categories
Site Reliability
About Amadeus
Amadeus builds enterprise software and transaction platforms for the travel industry, including a global distribution system and airline passenger service systems, plus airport and hospitality solutions. It sells to airlines, travel agencies, airports, hotels, and rail operators through long-term contracts, software subscriptions, and transaction-based fees. Founded in 1987 and headquartered in Madrid, it is a public company listed on the Madrid stock exchange.